The AI-powered chatbot can use a custom knowledge base defined by you. You provide the content by uploading the files in PDF, DOCX, PPTX, XLSX, TXT, HTML, or even ZIP format. When the chatbot is asked a question, it extracts relevant information from your content, which allows it to craft meaningful, context-aware responses that are designed specifically based on your knowledge base. Whether it’s a policy document, report, presentation, or spreadsheet, the chatbot can draw from your materials in real time to provide accurate and personalized answers. This helps streamline support, enhance productivity, and ensure users receive the most relevant information, all from a single, intuitive interface.

Your chatbot can be powered by either ChatGPT or Google Gemini, giving you the freedom to choose the provider that best fits your needs. During setup, you write a custom prompt that instructs the model on how to respond to incoming messages—ensuring the chatbot’s tone, style, and content align with your brand or specific requirements. When a user asks a question, the chatbot follows these instructions to craft its response, delivering answers that are accurate, personalized, and consistent with your vision. This setup process offers a dynamic yet controlled user experience, whether you’re engaging customers, guiding employees, or handling any other conversational tasks.

If you will be using the chatbot in Articulate Storyline, you can download of the customizable .story templates that make it easy to integrate the chatbot agent into your course. Examples of available chatbot templates include medical office setting, dental office, call center, retail store, and more.