eLearning Case Study
The case study revolves around a noted company operating in the vast Telecommunications sector, for which the name has been purposefully altered in this article to respect their privacy. The organization saw a need to develop a comprehensive course on Wireless Communication Networks, specifically conceived for their Network Architecture employees. In congruence with the company’s dedication to measurable learning outcomes, the training module possessed a unique feature, which was designed to send an automated email notification to the learner’s supervisor. The trigger for this alert was when an employee faced difficulty with a specific subject matter, evident in their failed attempts on the corresponding assessment test.
Traditionally, elearning authoring tools were designed with the purpose of creating courses that did not automatically interact with the back end in complex ways. Thus, legacy elearning platforms generally lack the customized analytic options necessary to actively track and respond to each learner’s individual progress in real-time. They typically support test creation and grade tracking, but this level of dynamic behavior wherein an email is triggered to a supervisor when a learner struggles with a specific topic and fails the related assessment, is generally beyond their capacity. Therefore, a more modern, flexible, and fully integrated Learning Management System (LMS) would be required to construct such an intricate reaction mechanism and provide the level of tailored feedback expected in this case.
The Email Messaging elearning Widget from Cluelabs became the ultimate solution to the problems at hand. This tool allows for out-of-the-box, direct communication with learners and team members during the course. Through usage of triggers in tools like Articulate Storyline or actions in Adobe Captivate, automated email messages can be dispatched at any juncture during the course.
By employing this widget, companies can offer learners the choice to receive additional training resources via email at certain points in a course, thus enriching the overall learning experience. It also empowers the firm to alert managers when their staff make significant selections or respond in particular ways during the course.
In cases where a team member needs to know when an employee finishes a course, the widget can be configured to shoot an automatic completion email to the concerned individuals. It is also possible for learners to send their course responses and commitments through an email directed right from the learning platform. Moreover, the widget can email completion certificates to learners and dispatch a confirmation that serves as valid verification of course completion. In brief, this versatile Email Messaging elearning Widget modernizes and simplifies many aspects of course management.
Case Study Outcome
As a result of this case study, we found that the Email Messaging elearning Widget was incredibly helpful in enhancing the interactive nature of online courses for the telecommunications company. Notably, the tool proved effective in notifying supervisors whenever a learner struggled with a topic and failed an assessment. Moreover, the widget allowed for an improved and more personalized learning experience by providing additional resources directly via email when needed, and issuing completion certificates upon course finish. Managers were also kept better informed about their team’s progress through automatic email notifications. Overall, it led to a more robust, efficient, and streamlined elearning environment.