When you are setting up the chatbot, under the "Voice Interface" header there is a setting for language. Check if you have it set to English and if so - change to Spanish. That will probably help.

Yes, I know that, I've already done it, but the Spanish detection is so poor :)

Thank you for reporting, we'll check if anything can be adjusted there.

Hi, I still can't access a good use of voice to text in Spanish. Could you please review it or give me some guidelines on how to improve it?

Hi. I will follow-up on this ticket and will let you know what I hear back.

Hi, I've been doing some tests and I've verified that the problem occurs when the interaction is done through Storyline. If I work in Online Chat it works perfectly. Likewise, I need to use Storyline, since I need to store some data.

Thanks so much for this information, it helps a lot.

Any chance you are uploading your Storyline module to an Articulate resource like Articulate Review, for example? Articulate site blocks many APIs, including MediaRecorder, which is needed to be able to access the microphone. So the voice recognition will not work there.

We are looking into the code and can't find any differences between the online chat and the Storyline chat, which means that whatever you are seeing is due to a platform/location, not the JavaScript itself.

Hi, I published the project and uploaded it to a server. Here's the link so you can check it out.
https://www.aden.org/elearning/2025/Prueba2/

Hello, we believe we have found the issue, it should now be resolved. Thank you so much for your reporting and your help, you were correct all along, there really was an issue with the Spanish language. It should all work now. Thank you!!

Thank you very much, I already tried it and it worked.
Best regards