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@ivanafederici
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The PDF downloads but does not send by email.
I'm working with Storyline and the PDF downloads perfectly, but not the email. I have reviewed all the steps and I can't find the error.
Dejo link de acceso a proyecto storyline: https://drive.google.com/file/d/1ungf_sow7A4GNHW9wPyg9C10AaKahgsE/view?usp=sharing
Dejo link de acceso a proyecto storyline: https://drive.google.com/file/d/1ungf_sow7A4GNHW9wPyg9C10AaKahgsE/view?usp=sharing
Reply
Posted on 9/28/2025
@support
Hi,
Could you try removing the variable %destination_email% from the PDF template? It looks like the script breaks because it's a reserved keyword. Let me know if this fix helps. Thank you for reporting this issue, we were not aware of this.
Could you try removing the variable %destination_email% from the PDF template? It looks like the script breaks because it's a reserved keyword. Let me know if this fix helps. Thank you for reporting this issue, we were not aware of this.
Reply
Posted on 9/28/2025
@ivanafederici
Thank you very much. Problem solved. I extracted the variable from the PDF and it worked perfectly. Thanks for your quick response.
Reply
Posted on 9/29/2025