user
@ibourksoft
the full screen function are not working
Hello the full screen functiona re not working for me this is an exemple :
https://360.articulate.com/review/content/9aa203dc-63c5-4887-bba3-4fdd9d7fb81c/review
the payment is good no probleme ;
it not working also in other projet which it was working many days ago why
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user
@support
Hello. You may have missed the earlier communication: you need to select a billing plan, otherwise the widgets will stop working once you exhaust the free monthly credits. To see your current usage and select a new plan, use this link: https://cluelabs.com/account/usage
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user
@ibourksoft
Hello, I understand now, can I use the free plan again ?
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user
@support
You are using the free plan. You've run out of free credits for the month, so the widgets no longer work.
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user
@ibourksoft
Look i always pay the bill why this time are close ? do i have to chose the profesional plan ? or what i have right now will not working again ? there is no bill to pay right now in my account ?
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user
@support
Again, starting June 1st all users are required to have a plan. You don't have to select a professional plan and are welcome to stay on the free plan.
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user
@ibourksoft
ok thanks if i stay in the free plan and pay my bill lake always the question is the fullscreen still working with me or not ?
and i cant see no bill to pay like always what can i do? im sorry for all my question
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user
@support
If i stay in the free plan and pay my bill lake always...
- With the switch to plan-based billing it's no longer an option to pay for usage at the end of the month.

...the question is the fullscreen still working with me or not ?
- It is working up to the monthly limit established by your plan. Once you reach the limit it will no longer work for the remainder of the month unless you select a higher plan. You can track your usage here: https://cluelabs.com/account/usage
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