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@ptrader
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Testing Chatbot: Consistent response of Unable to Answer Question
I'm running a free test of the Chatbot for evaluation in using for integration into online courseware. My chatbot (Pam Test Chatbot) was supplied with a public banking regulation in PDF format for its knowledge base.
The only question the chatbot could answer for me was "What do you know about?" where it did reply with a decent summary of the regulation. However, querying the knowledge source about a specifc subject within the regulation such as "Tell me about force placement of flood insurance", the chatbot replies with the default "can't answer this question".
Variations of questions about content within this knowledge base also get the same response, so I'm not seeing how to use this within my courseware. Is it user error or something else (because I so very much want a tool like this in my courses.)
Thanks for any help!
The only question the chatbot could answer for me was "What do you know about?" where it did reply with a decent summary of the regulation. However, querying the knowledge source about a specifc subject within the regulation such as "Tell me about force placement of flood insurance", the chatbot replies with the default "can't answer this question".
Variations of questions about content within this knowledge base also get the same response, so I'm not seeing how to use this within my courseware. Is it user error or something else (because I so very much want a tool like this in my courses.)
Thanks for any help!
Reply
Posted on 10/9/2025
@support
Hello,
If you take a look inside the text field that shows the knowledge base, it's just the string "cid" over and over again, there is nothing about flood insurance there or any other topic for that matter. So the chatbot clearly has no information about anything you could be asking. Not sure if the file you were uploading had some kind of encryption or protection, but it clearly did not parse properly. You should just paste the plain text content into the knowledge base field, this way you will know that you are providing the proper knowledge base to the chatbot.
If you take a look inside the text field that shows the knowledge base, it's just the string "cid" over and over again, there is nothing about flood insurance there or any other topic for that matter. So the chatbot clearly has no information about anything you could be asking. Not sure if the file you were uploading had some kind of encryption or protection, but it clearly did not parse properly. You should just paste the plain text content into the knowledge base field, this way you will know that you are providing the proper knowledge base to the chatbot.
Reply
Posted on 10/9/2025
@ptrader
Thanks, that's very helpful. I'll try that. (I thought cid code was from cluelabs as interpretation of the upload. :) )
Reply
Posted on 10/9/2025