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@pete
Account
Account
Not all learner data coming through
Hi there:
We have a data could implementation (BPOXPv2) that captures pre- and post- course survey data, but we are not capturing everyone's responses. For example - in February we had 189 learners complete the course, but only 34 new rows were added to our Data Cloud. I am wondering if you can provide some guidance on what may be happening that the data is not going through? The learners are located in US schools (Ohio), so I am wondering if things are being blocked on the local network level, and if so, how do advise them to unblock things?
Thanks so much in advance
-Pete
We have a data could implementation (BPOXPv2) that captures pre- and post- course survey data, but we are not capturing everyone's responses. For example - in February we had 189 learners complete the course, but only 34 new rows were added to our Data Cloud. I am wondering if you can provide some guidance on what may be happening that the data is not going through? The learners are located in US schools (Ohio), so I am wondering if things are being blocked on the local network level, and if so, how do advise them to unblock things?
Thanks so much in advance
-Pete
Reply
Posted on 3/6/2025
@support
Hi Pete,
1. It's not uncommon for organizations to restrict access to Google Cloud, so if you're suspecting that this is the issue, you need to advise their IT department to allow Google Cloud access (or at least access to cluelabs.com - that should be enough).
2. It's not uncommon for certain LMS systems (such as Blackboard, for example) to block access to external resources that are not explicitly whitelisted. If you're suspecting that this is the issue, you need to advise the LMS admin to whitelist cluelabs.com in the LMS settings.
How do you know what rows were added in Feb? There are no dates in the table. I see that there are 681 records in the database, but have no way to tell which ones are recent and which ones are not.
If you want to troubleshoot this, I would suggest two things:
- Add a column for school/organization or another identifier that will allow you to see whether it's a particular school/LMS/unit that's not supplying the data (if you notice that there are no records for this particular organization).
- I would verify that the issue is on the IT/LMS side and not the widget. There is now an xAPI LRS available to you, so it can be easy to implement a custom statement or two and compare what you see in the LRS vs. what you see in the DC table. In the LRS I would do also an organization identifier and another statement with the value of the variable stencilusertoken after it's assigned. And maybe use custom verbs for each so you can quickly filter out those records in the LMS.
1. It's not uncommon for organizations to restrict access to Google Cloud, so if you're suspecting that this is the issue, you need to advise their IT department to allow Google Cloud access (or at least access to cluelabs.com - that should be enough).
2. It's not uncommon for certain LMS systems (such as Blackboard, for example) to block access to external resources that are not explicitly whitelisted. If you're suspecting that this is the issue, you need to advise the LMS admin to whitelist cluelabs.com in the LMS settings.
How do you know what rows were added in Feb? There are no dates in the table. I see that there are 681 records in the database, but have no way to tell which ones are recent and which ones are not.
If you want to troubleshoot this, I would suggest two things:
- Add a column for school/organization or another identifier that will allow you to see whether it's a particular school/LMS/unit that's not supplying the data (if you notice that there are no records for this particular organization).
- I would verify that the issue is on the IT/LMS side and not the widget. There is now an xAPI LRS available to you, so it can be easy to implement a custom statement or two and compare what you see in the LRS vs. what you see in the DC table. In the LRS I would do also an organization identifier and another statement with the value of the variable stencilusertoken after it's assigned. And maybe use custom verbs for each so you can quickly filter out those records in the LMS.
Reply
Posted on 3/6/2025
@pete
Hi there:
I think I resolved this. The Data Table has been split into two Datasets (Dataset 1 and Dataset 2). Dataset 2 holds the "missing" data. However, the Sharing link I generated for my client to have access to the data only shows Dataset 1; they do not see the Dataset 2 option. Is there a way to generate a sharing link that will include both Datasets? I tried regenerating the link, but it still only gives them access to Dataset 1.
Thanks -
Pete
I think I resolved this. The Data Table has been split into two Datasets (Dataset 1 and Dataset 2). Dataset 2 holds the "missing" data. However, the Sharing link I generated for my client to have access to the data only shows Dataset 1; they do not see the Dataset 2 option. Is there a way to generate a sharing link that will include both Datasets? I tried regenerating the link, but it still only gives them access to Dataset 1.
Thanks -
Pete
Reply
Posted on 3/7/2025
@support
Pete, thank you for reporting, this should get fixed over the weekend.
Reply
Posted on 3/7/2025