user
@usmarketingexcellence
Account
Account
Missing data in a few columns.
We have a data cloud implementation that captures survey data from users. We are capturing all the responses in the Cluelabs online version. However, when I download the CSV format, some responses are empty and some field names are showing incorrectly. Please support.

Thanks so much in advance.
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Posted on 4/23/2025
user
@support
Hello. Thank you very much for letting us know, we will check.
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Posted on 4/23/2025
user
@support
Would it be possible to provide an example - which of your Data Cloud tables show incorrect data in the downloaded CSV and which columns are incorrect? Thanks so much!
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Posted on 4/23/2025
user
@usmarketingexcellence
Hi Team,

The Data Cloud tables display correct responses, but in the downloaded CSV, 60% of the data is incorrect, with most responses shuffled and some cells left blank.

For your reference, I am sharing the Data Cloud table link. Please open the link and download the CSV file.

https://cluelabs.com/stencil/widget-data-cloud-table?apitoken=98~01f93d63ebe64515766670e08c43ad39

Please solve the issue ASAP.
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Posted on 4/24/2025
user
@support
Hello. The CSV issue has been resolved, thank you very much for reporting. Please don't hesitate to reach out if anything else comes up.
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Posted on 4/24/2025