No worries. Feel free to upload your story file and we'll check for you what's wrong.

Where do I upload it, I don't see a place to upload files.

You can upload your file to any file sharing service such as Dropbox or Google Drive, for example, and post the link here or send it via a contact us form.

Try this link. https://drive.google.com/file/d/1TgVnvQQVyQ305TKYaVweTdkyJzW_9iN5/view?usp=sharing

Laura, the chatbot you're trying to connect is a simple Q&A chatbot, you don't need all those complicated triggers. If you go to the chatbot setup page https://cluelabs.com/ai/edit-elements/answers?id=1776 and open the tab "Use the chatbot" - there will be a link to download a starter story file. The only thing you need to do in that story file is update the widget ID variable to the string given on the same tab and it will all work, it's literally just one step.

I know you didn't add any triggers, they came with the file you downloaded, that file was meant for that specific use case. For the chatbot that you saved, you need the file on the Use the Chatbot tab. If you want to use that other complicated file, you also need to follow the rest of the instructions on the page. But, again, for the use case you have, you don't need that.