I have my story file working, but it is not displaying the scenario questions and I can't figure out why.
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Posted on 7/23/2025
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@support
No worries. Feel free to upload your story file and we'll check for you what's wrong.
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Posted on 7/23/2025
@laura
Where do I upload it, I don't see a place to upload files.
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Posted on 7/23/2025
@support
You can upload your file to any file sharing service such as Dropbox or Google Drive, for example, and post the link here or send it via a contact us form.
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Posted on 7/23/2025
@laura
Try this link. https://drive.google.com/file/d/1TgVnvQQVyQ305TKYaVweTdkyJzW_9iN5/view?usp=sharing
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Posted on 7/23/2025
@support
Laura, the chatbot you're trying to connect is a simple Q&A chatbot, you don't need all those complicated triggers. If you go to the chatbot setup page https://cluelabs.com/ai/edit-elements/answers?id=1776 and open the tab "Use the chatbot" - there will be a link to download a starter story file. The only thing you need to do in that story file is update the widget ID variable to the string given on the same tab and it will all work, it's literally just one step.
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Posted on 7/23/2025
@support
The JavaScript triggers you have on all three slides say to process the text entry (saved as variable clabsAnswersUserMessage) when this variable changes. The text entry boxes on slides 2 and 3 modify variable TextEntry which is not mentioned in the JS triggers. So that's #1 - a technical issue.
#2, after you fix your triggers - the Q&A type chatbot you have selected tries to match the question to the examples you provided, it does not perform any inference, so saving scenarios as questions doesn't sound like it would work well. It might, but most likely it won't. In your case it would be much better to select Gemini and give it the background on all possible scenarios along with instructions on how to respond.