user
@paulmoody1
Account
Account
I am receiving multiple instances of an email.
1. A person completes an induction quiz created using Articulate Storyline.
2. The results are sent to the Cluelabs Email widget.
3. The person receives an email with their results, and I also receive an email of the results.

The problem is that I am receiving 4 or 5 emails of the results for that one person.
Never had this problem before. Has something changed?
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Posted on 1/14/2026
user
@support
No changes, but we'll certainly check. Did you happen to update Storyline lately and publish your courses with a different version than before?
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Posted on 1/14/2026
user
@paulmoody1
No I didn't, but on thinking about it, it may be a cache problem within the browser.
It could be that given the size of the induction questionnaire, people are starting, stopping, restarting the quiz.
What do you think?
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Posted on 1/14/2026
user
@support
If there's potential of running the same trigger multiple times, then there's certainly potential to send multiple emails. You can try setting a flag in the window around the EmailMessage() function. Here's an example:

if (!window.emailAlreadySent) {
window.emailAlreadySent = true;
EmailMessage(... your usual trigger ...);
}

This was once the flag is set, the function will no longer be invoked.
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Posted on 1/15/2026