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@gfor
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Analytics not recording
Hello,
I've set up the analytics tracking widget to a course, (i.e. adding the trigger for executing the javascript on slide start to the master slide as per the instructions), but it does not appear to be collecting any data.
The course is currently published to Articulate's Review 360 platform so we can test it out and ensure it's working. Is it able to track from this platform, or does it need to be on the end website for it to work?
Thanks,
I've set up the analytics tracking widget to a course, (i.e. adding the trigger for executing the javascript on slide start to the master slide as per the instructions), but it does not appear to be collecting any data.
The course is currently published to Articulate's Review 360 platform so we can test it out and ensure it's working. Is it able to track from this platform, or does it need to be on the end website for it to work?
Thanks,
Reply
Posted on 3/28/2023
@support
Hi. It should work in Review 360. If you want, upload your story file, we'll check what's wrong.
Reply
Posted on 3/28/2023
@gfor
Thanks for your response, I've got it working now.
Looks like the issue was the order of the triggers. I have a few javascript triggers set up for cluelabs on the master slide and I just had to move the analytics one to the top of the list.
Looks like the issue was the order of the triggers. I have a few javascript triggers set up for cluelabs on the master slide and I just had to move the analytics one to the top of the list.
Reply
Posted on 3/28/2023
@support
Great, glad it worked out. Don't hesitate to reach out if any other questions come up.
Reply
Posted on 3/28/2023