Stopped capturing in Feb. 2021.

I have been using the stencil for Data Cloud for just over a year.
In February it stopped capturing the data from my eLearning survey.
Any idea why this would happen?

best,
David.

May 14, 2021, 3:10 pm

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David, here are some things you can try:

- Make sure all of the past invoices are paid

- Make sure you have a credit card on file if you're exceeding the free limit of calls

- Make sure the server where the courses are hosted is not blocking Google Cloud resources

I hope one of these helps.

May 16, 2021, 9:15 pm

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David, one more thing you can try is keep the browser console open when running the module and check if any javascript errors come up.

May 21, 2021, 4:18 pm

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